Join Our Team at Healing Earth: Your Gateway to Wellness

Are you passionate about fostering holistic health and wellness? Do you thrive in nurturing environments that prioritize both personal growth and professional development? Look no further, as Healing Earth invites you to embark on an extraordinary journey with us.

As a leader in the realm of wellness retreats and spa experiences, Healing Earth is experiencing unprecedented growth. To support our expansion and continue providing unparalleled service to our guests, we are seeking dedicated individuals to join our team. From spa therapists to holistic practitioners, and from wellness managers to experts in holistic health, we have opportunities that align with your expertise and aspirations.


Why Choose Healing Earth?

At Healing Earth, we believe in cultivating a culture of care – for our guests, our team members, and our planet. We offer more than just jobs; we provide fulfilling careers where you can make a meaningful difference every day. As part of our team, you'll enjoy:

Opportunities for Growth: Whether you're just starting your career or looking to take the next step, we provide pathways for advancement and ongoing training to support your professional development.

Collaborative Environment: Join a team of like-minded individuals who share your passion for wellness and holistic living. Collaborate with experts in the field and learn from their knowledge and experience.

Ready to turn your passion for wellness into a fulfilling career? Take the first step towards making your dreams a reality by applying to join our team at Healing Earth. 



Current Job Opportunities:

Destination Spa Manager

Scope and Purpose of Position

The Spa Manager supports the Company in working to achieve the strategic direction and goals of its operations. The role applies the to both skills and professional behaviour that enable the Spa operations to provide guests with outstanding spa services, treatments, products and facilities that are of exceptional quality, safety, hygiene and responsiveness to individual needs. The role of the Spa Manager is to ensure that the desired standards and protocols are implemented correctly and consistently. The Spa Manager reports to the Director.


Main Duties & Responsibilities

First and foremost is for you to set out a monthly plan as to how you will reach your targets. This will be sent to Head Office with the following reports:

  • Spa Month End Report
  • Commissions report
  • Sales Report
  • Any incident reports
  • Staff Appraisal reports
  • Staff off day tracking
  • Stock take, which will be done every 15 days and sent to Head office month end
  • Annual summary of services
  • Time & Attendance
  • Revenue Stats
  • Occupancy Report
  • Maintenance Report


This is mandatory and must be sent no later than the 3rd of the following month. |

  • As the Spa Manager, it is your duty to ensure that the operation of each spa runs according to company guideline, and you will be expected to take full responsibility of the spa, stock, and the
  • If the targets set by both parties are not met or far below expected numbers, the company has right to retract or cancel the contract completely with no notice given and further explanation.
  • Always demonstrate sincere customer focus and true appreciation for the guest
  • Develop and maintain adequate professional product
  • Develop and maintain retail product

  • Please ensure that your team is trained and well equipped with the Healing Earth manuals and It is your responsibility to create training rosters to ensure your staff are always practising what they preach.
  • Ensure all dealings with guests at the spa and health club area to meet or exceed the hotels operating standards.
  • Ensure all areas of the Spa are kept clean and well always
  • Ensure compliance with all legislation governing the operation of a Spa
  • Ensure the guest experience is relaxing and in accordance with the hotel's
  • Ensure the health and safety of guests and employees are always
  • Ensure consistent Spa experience development to ensure that innovation and uniqueness is
  • Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards to effectively manage operational cost.
  • Ensure that the Spa team adhere to all hotels and company operational and service
  • Ensure that spa department follows business conduct and
  • Ensure that spa department follows hotels policies and procedures including health, hygiene, emergency, and Fire
  • Ensure that the spa department follows safety and always maintain confidentiality for all guests and Documentation should be filed in a correct manner and looked after.


  • Ensure all spa, health club and wellness equipment are always maintained in good working
  • Ensure that all stock and cash items are kept safely under lock and
  • Able to provide guidance, encouraging teamwork and facilitating related professional work
  • Able to achieve high performance and operational
  • Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa
  • Able to handle any guest complaints or special
  • Able to promote and sell spa programs to groups, conference guests walk-in
  • Able to upsell the spa and wellness programs.
  • Able to implement and monitor up-selling strategies to maximise spa and health club operational
  • Able to analyse and interpret the needs of clients and offer appropriate options, solutions, and You can get an in-house information sheet from front office to help you manage the market and plan your spa specials accordingly.
  • Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa
  • Responsible for checking and overseeing all guest settlements like cash, CC, room settlements
  • Responsible to identify and target specific market segments for potential corporate clientele to promote Spa
  • Responsible to develop strong product quality and treatment measures. Ensure that all staff can do all the
  • Responsible to monitor and analyse the products and services of competitive Spas, to maintain a competitive advantage.

  • Responsible for the department training plan and conduct hands-on training for the new
  • Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
  • Responsible for spa employee’s weekly duty schedules and staff duty charts.
  • Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment.
  • Regularly monitor all equipment for the proper functioning in the Spa and health club area to ensure maximum guest
  • Prepare annual budget and business Plan to ensure Spa operation is adequately
  • Recruit and train Spa employees in accordance with hotels or resort sop and
  • Monitor and review Spa employee’s performance regularly and provide required
  • Manage spa inventory effectively and follow hotels purchasing standards to ensure audit
  • Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s These minutes should be minuted and staff need to sign their attendance and understanding after the meeting.
  • Gather information and remain fully informed of local and international trends in Spa
  • Attend daily morning HOD meeting and advise Head Office of any important information that is discussed regarding the Spa. Please advise management if you will not be attending the meeting for any
  • Perform a regular inventory of Spa levels for retail and operational
  • Raise store requisitions of all retail and operational items as and when
  • Perform any other duties that management may reasonably require.
  • Monthly Reporting to Healing Earth Head
  • Any orders of stock needed, needs to be done with a Purchase Order and sent to Lynette at Head Office for stock control
  • Training of clients and staff that may arise – this will be handled by you as the Spa


  • Demonstrating how to perform various exercises, stretches, and
  • Monitoring the progress of clients, and/or adapting programs, as
  • Providing employees with information and/or resources about lifestyle changes, nutrition, and wellness
  • Evaluating clients to locate painful, and/or tense
  • Manipulating muscles and/or soft tissues of the body.
  • Teaching clients how to stretch, strengthen their muscles, achieve overall relaxation, and improve their


Administrative Duties

  • Adherence to all Spa Standard Operating Procedures
  • Maintain accurate guest records as required by Head Office
  • Maintain inventory of supplies for the operation of the treatment
  • Attend departmental communication briefings and
  • Report any stock purchase requests to Warehouse and Head Office

  • Ensure all monthly reporting is done accurately and submitted to Head Office
  • Ensure accurate and complete staff records are


Financial Focus

  • Know and understand Spa KPI targets laid out by Spa Management
  • Maintain facility in peak condition at all times while adhering to all aspects of the operations budget
  • Ensure efficient billing of service to
  • Up & Cross-sell products, services, and packages available to improve guest experiences and support Financial targets laid out by Company
  • Support cost saving initiatives to reduce costs and expenses
  • Ensure all revenue reports are submitted and reconciled with the Hotel Management and Head


Colleague Relations

  • Ensure Spa department maintains a positive relationship with all departments in the
  • Ensure to be trained in all facility operations and
  • Have a complete understanding of and adhere to the spa's policy relating to
  • Ensure Colleagues adhere to all spa standards as stated in the Spa Standard Operating Procedures manual


Guest Focus

  • Ensure the facility is in peak condition at all times (operations and cleanliness).
  • Ensure Guest satisfaction at all times by ensuring that safety and service is always a first


Health and Safety

  • Follow and ensure that Colleagues follow all safety procedures and
  • Adherence to departmental emergency procedures/safety requirements from hotel
  • Maintain equipment for aesthetics and personal equipment in safe and sanitary


Personal Attributes

  • Contribute to a healthy Team Culture and display team work consistently
  • Committed to providing exceptional levels of service to others and models these skills
  • Work effectively when under pressure and within a fast-paced work environment
  • Demonstrate a flexible approach to getting work done, adjusting to change as required by business demand
  • Demonstrate a positive outlook in most challenging situations and circumstances
  • Emotionally stable, even tempered, and calm when faced with challenges
  • Ability to adhere to Grooming Standards laid out in company guidelines and department specific


Candidate Qualifications

Academic Qualifications and Background

  • Diploma in International Beauty Therapy – ITEC / CIDESCO / SAAHSP
  • Level 3 NVQ Diploma in Beauty / Body Therapy
  • Massage Therapist – Accredited Massage Diploma
  • Basic Hairdressing Qualification a bonus


Work Experience

  • Five years of experience in a luxury 5-star in a Spa Manager role
  • Demonstrated previous experience in a luxury 5-Star hospitality environment



  • Ability to effectively communicate with others in English


Required Skills

  • Competent and effectively demonstrate highly developed therapy, treatment, and product application skills
  • Ability to improve personal service effectiveness and efficiency
  • Proficiency in Microsoft office applications at intermediate level
  • Competent in the use of Spa specific software
  • Organised with time management