Frequently Asked Questions


Got a question? The Healing Earth team is here to answer your most pressing enquiries. 


Shopping Online

All questions regarding your shopping experience on the store, retailers, shipping, and the payment process.

1. Go to
2. Go to SHOP, then dropdown and click on a category
3. Select a product and open the product page
4. Click add to cart
5. Click view cart
6. Accept our Terms and Conditions
7. Click on checkout 
8. Choose a payment method
You can see our distributors outside of South Africa here.
Payment is done through our site using PayFast
You may cancel/modify the order once place should the order have not been dispatched already.
Yes. Please get in touch. We’d love to help. We offer wholesale rates, training and ongoing support.



Shipping, Delivery & Returns

All questions regarding your shopping experience on the store, retailers, shipping, and the payment process.

We do ship locally in South Africa and Internationally however there are some countries that we have had to restrict.
Shipping restrictions may apply in your country.
Shipping fees will be calculated on checkout, these are based on weights and dimensions. All shipping costs exclude country's duties and taxes.

Standard delivery for South Africa is R140.

To enquire about international delivery, please email Prices and times vary depending on location.
Once you’ve placed an order, we’ll send you an Order Confirmation email. Once your order has shipped, we'll send you a Shipment Confirmation email to let you know when we’ve dispatched your order and how to track it.
3-5 business days
It depends on where you are. Most shipments will take about 1-5 business days. Once you have paid for your ordered products, deliveries will take between 3 - 5 working days to reach you. Deliveries will be made to valid South African addresses on business days between 08h00 and 17h00 Monday to Friday.
(Busier periods like Black Friday maybe a day or two longer depending on courier congestion).
Should your order be taking longer you may reach out to who will offer guidance on your order
Unless the order has already been dispatched, you may amend the details. Please always ensure correct details are given to avoid this.
Yes, you can collect your order from our head office on selected days.
Please reach out to who will offer guidance on your order.
Please reach out to who will offer guidance on your order.
Please reach out to who will offer guidance on your order.
Products that are defective or damaged should be reported to gm@healingearth within 7 days of receipt whereby we will replace the item for you.




All questions regarding Healing Earth products.

Healing Earth is the pioneer of vinotherapy products and treatments in South Africa and utilises the essence of Africa’s richest ingredients to enhance the look, feel and function of the skin. Healing Earth products are dedicated to a long term partnership with your skin to promote the natural firming and healing abilities which lie more than skin deep.
As such, Healing Earth products are scientifically proven to:
  • Stimulate the natural process of skin renewal and regeneration to affect positive changes in the skin.
  • Generate a visible change in the condition of the skin
  • Penetrate at a cellular level for optimum delivery of active ingredients.
  • Healing Earth strictly omits the “nasties”, the entire range is free from:
  • DEA’s (Diethanolamine) and NDEA’s
  • Artificial colourants
  • Artificial fragrances
  • Harmful preservatives
  • SLS and other sodium sulphates
  • No animal testing
Differences in our products do not signify a compromise in the quality of the ingredients; rather, they underscore the inherent charm of a truly natural creation. Ingredients derived directly from nature, untouched by any chemical alterations, inevitably undergo fluctuations influenced by various factors such as yield, seasonal variations, temperature, and more.
Consider, for instance, two flowers plucked from the same Orange Blossom Tree; despite their common origin, subtle disparities emerge, be it in their brightness, size, or fragrance intensity. Similarly, the taste of two oranges, harvested at different times or from distinct trees, might exhibit even greater divergence. Factors such as sunlight exposure and growth conditions contribute to these natural variations.
The behavior of shea butter, akin to coconut oil, includes the tendency to soften or liquefy in warmer surroundings. Consequently, products featuring this ingredient may also experience a similar transition. It is important to note that this transformation does not compromise the quality or effectiveness of shea butter or the final product; rather, it serves as evidence of the raw and unprocessed nature of the shea butter we utilize. While we have the option to procure chemically 'refined' shea butter*, we consciously opt against it.
Although Healing Earth's products may not be entirely vegan, our ongoing commitment is to minimize the use of animal-derived ingredients whenever feasible. As technology continues to progress, we aim to gradually phase out the incorporation of such components. Some of our ingredients that might be sourced from animals include Lactic Acid, etc.
For individuals adhering to a vegan lifestyle, we strongly advise consulting the ingredient lists to identify any animal-derived components.
Yes, but of course use common sense. We recommend patch testing before first usage. If you experience any sensitivity or redness, discontinue use immediately.
No. We do not test on animals.
Yes, The following products contain Mongongo Nut Oil:
  • De Stress Eye Gel
  • Pinotage Detox & Uplift Bath & Body Oil
  • Mongongo Nut Detoxing Body Polish
  • Mongongo Nut Detoxing Bath & Body Oil
  • Mongongo Nut Detoxing Body Balm
18 months once opened.
Preservation of Product Integrity: Glass is impermeable and non-reactive, ensuring that the cosmetic product remains unaffected by external elements. This helps preserve the formulation's integrity and prevents leaching of potentially harmful substances into the product. Glass is chemically stable meaning it does not interact with the cosmetic product. This is crucial for maintaining the product's formulation and ensuring that it does not undergo changes in composition.
Recyclability: Glass is highly recyclable and can be recycled indefinitely without losing quality. Choosing glass packaging supports sustainability efforts and reduces the environmental impact compared to plastic, which often faces recycling challenges.
Reduced Environmental Impact: Glass has a lower environmental footprint than plastic. It is made from abundant natural materials, and the production process generates fewer greenhouse gases compared to plastic manufacturing.
Durability and Reusability: Glass is more durable and less prone to scratching or degradation over time than plastic. Additionally, glass containers can be easily cleaned and reused, promoting a more sustainable approach to luxury packaging.
Aesthetic Appeal: Glass packaging imparts a luxurious aesthetic our products. The transparent nature of glass allows consumers to see the product, enhancing its visual appeal on the shelf. For one, the look of the glass reflects light beautifully. The touch of its cold material appeals to a pureness of nature. The heaviness drives a feeling of premium quality.
In summary, our glass packaging offers a combination of environmental sustainability, product preservation, and aesthetic benefits, making it a preferred choice for conscious consumers committed to eco-friendly practices.
Most of our products are recyclable. If you don’t see the recycling info for your product, please feel free to contact us at this email -
To maintain the optimal quality of your products, we recommend storing them at room temperature in a cool, dry place away from direct sunlight. Avoid exposing them to extreme hot or cold conditions. While temperature variations do not directly impact product efficacy, they can influence texture; excessive heat may result in a slightly runnier consistency, while excessive cold can lead to thickening. Our goal is to ensure our creams and serums provide a smooth, silky application!
Store your products in a cool, shaded area, and prevent them from getting wet. Keep a close eye on them, and if you observe any changes in texture, colour, or scent, it's advisable to discard the product immediately. When in doubt, err on the side of caution.
If you experience irritation, redness, or itchiness, discontinue use and inform us promptly. Your satisfaction and well-being are our priorities!
Yes, we do offer pregnancy-safe products in our range. However, it's important to note that not all of our products are recommended for use during pregnancy. The African Potato Face & Body Balm and Pinotage Facial Care Range provide our customers with suitable options that align with their unique needs during this special time. While these products are safe to use during pregnancy, we recommend checking with your GP before use.



My Account

All questions regarding creating an account on Healing Earth online store.

  • Click on Login top right of the Healing Earth website
  • Click on Create Account
  • Enter your details (First Name, Last Name, Email and Password)
  • Click create an account
Faster Checkout Process: Having an account on Healing Earth allows for a quicker checkout process in subsequent purchases.
Your shipping and billing information is saved, reducing the time spent entering these details for each purchase. Order Tracking and History: Customers can easily track their order status and access their order history within their account dashboard, making it convenient to review past purchases.
Wishlists and Favorites: Healing Earth store offer features like wishlists or favorites, allowing customers to save products they're interested in for future reference or purchase.
Personalized Recommendations: With an account, the store might use your purchase history to provide personalized product recommendations tailored to your preferences.
Exclusive Offers and Discounts: Retailers often provide exclusive discounts, promotions, or early access to sales for registered account holders.
Saved Shopping Carts: If you're logged into your account and add items to your cart without purchasing immediately, they can be saved for later, even if you close the browser.
Easy Communication: Healing Earth may communicate updates, promotions, or important information directly to registered customers through email or notifications within the account dashboard.
Easier Returns and Exchanges: Managing returns or exchanges might be more straightforward for customers with an account, as the process could be streamlined by accessing order history and return options within the account.
Newsletter Subscriptions: Customers with Healing Earth accounts can easily subscribe to newsletters or updates, keeping them informed about new products, sales, or company news.
Access to Special Features: Healing Earth may offer additional features exclusively available to registered users, such as loyalty programs, early access to new products, or member-only content.
Creating an account on Healing Earth retail website can enhance the overall shopping experience by providing convenience, personalized features, and access to exclusive offers and information.
  • Click on Login top right of the Healing Earth website
  • Click on Forgot your password
  • Enter your email address (We will send you an email to reset your password.)
  • Click submit
  • Click on Login top right of the Healing Earth website
  • Enter your username and password
  • Click sign in
  • Click my account if you are not on the dashboard
  • Go to account details and click view address to change your address.